In Summary: ae99 does not sell your personal data to advertisers or any third party. Data is used solely to provide services and meet legal obligations. For ae99, upholding this policy is not just a matter of compliance — it is a matter of responsibility to our users.
1. Introduction & Core Principles
Ae99 (ae99.casino) takes your privacy extremely seriously. This Privacy Policy explains what information ae99 collects, how it is used, and how it is kept secure. By creating an account or using the platform, you are considered to have agreed to this policy.
Ae99 believes your data belongs to you — not to ae99. That is why ae99 only collects the information genuinely needed to deliver its services. Collecting no more than necessary is a core principle.
This Privacy Policy is built in compliance with international data protection law (including GDPR) and the guidelines of ae99's licensing authority. Advance notice will be provided before any changes take effect.
For any questions about ae99's Privacy Policy, email support@ae99.casino or reach us via Live Chat. ae99's data protection team aims to respond within 48 hours.
2. What Information ae99 Collects
Ae99 collects two types of data — information you provide directly, and data generated automatically as you use the platform. Details on both are outlined below.
Identity Information
Full name, date of birth, and nationality — required for registration and KYC verification.
Contact Information
Email address and mobile number — for account confirmation and communication.
Address
Current residential address — required for KYC and legal compliance.
Payment Information
BKash/Nagad number — used solely for processing deposits and withdrawals.
Identity Documents
A copy of your national ID or passport — required once for KYC verification.
Usage Information
Betting history, login timestamps, device and IP address — used for security and service improvement.
What ae99 does not collect: ae99 never stores full credit/debit card numbers or CVC codes on its own servers. All payment card details are processed directly through the payment gateway's encrypted systems.
3. How and Why Your Information Is Used
Ae99 uses the data it collects only for specific, defined purposes — never beyond them. There is a clear reason behind every use of your information.
- Account Creation & Management: ae99 uses your registration details to create your account, verify logins, and process password resets.
- KYC Verification: Identity document details are used to verify your identity and prevent underage access.
- Payment Processing: Mobile banking details are used to route deposits and withdrawals to the correct account.
- Fraud Prevention: IP addresses and device information are used to detect suspicious transactions or login attempts.
- Customer Support: Providing your account details when contacting support helps resolve issues faster.
- Legal Compliance: Data is retained and disclosed as required by licensing authorities or court orders.
- Service Improvement: ae99 analyzes usage patterns to continuously improve the platform experience.
- Promotional Communications: If you give consent, you may receive emails or SMS about new offers and bonuses — consent can be withdrawn at any time.
ae99's Promise: Your data will never be used for advertising, profile selling, or any purpose beyond what it was originally collected for.
5. Data Security Practices
Ae99 protects your data with multiple layers of security. If one layer is compromised, the others continue to keep your information safe.
SSL 256-bit Encryption
All data transfers on the ae99 website and app are secured with SSL 256-bit encryption. If you see a padlock icon in your browser's address bar, your connection is secure.
Encrypted Password Storage
Your password is never stored in plain text — it is encrypted using bcrypt hashing. No ae99 employee can ever view your password.
Two-Factor Authentication (2FA)
With two-factor authentication enabled on ae99, knowing your password alone is not enough to access your account — login cannot be completed without an OTP.
Regular Security Audits
Ae99's systems are regularly audited by independent security experts. Any vulnerabilities found are patched immediately.
Limited Access Policy
Within ae99, only authorized personnel with a specific need can access certain data — not everyone has access to everything.
Real-Time Suspicious Activity Detection
When ae99's automated system detects unusual login activity or transactions, it instantly switches the account to protection mode and notifies you.
6. Cookie Policy
Cookies are small text files stored in your browser. ae99 uses cookies to make your experience smoother — such as keeping you logged in or remembering your preferred language.
| Cookie Types | Purpose | Duration | Mandatory? |
|---|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session | Yes |
| Functional Cookies | Language preference and betting slip retention | 30 Days | No (Optional) |
| Analytics Cookies | Platform usage data (anonymised) | 6 Months | No (Optional) |
| Security Cookies | Fraud & Bot Detection | 7 Days | Yes |
Ae99 does not use third-party advertising cookies. Optional cookies can be disabled through your browser settings — however, disabling essential cookies may affect login functionality and site security.
7. Your Rights
You have specific rights under ae99's privacy policy. To exercise any of these rights, please contact ae99 Support.
Right to Access Your Data
You can request to see what personal information ae99 holds about you. ae99 will provide this within 30 days of your request.
Right to Rectification
If any information is incorrect, you can request a correction. Changes to KYC-related details may require additional verification.
Right to Erasure
You may request deletion of your personal data when closing your account — though some data must be retained where legal retention obligations apply.
Right to Restrict Processing
You can request that your data be used only for specific purposes — for example, opting out of promotional emails.
Right to Data Portability
You can export the data ae99 holds about you in a standard, portable format.
Right to Withdraw Consent
Any consent you have given — such as for marketing emails — can be withdrawn at any time.
8. How Long Your Data Is Retained
Ae99 does not retain data beyond what is necessary. However, certain data must be kept for a defined period for legal reasons.
- Active Account Data: Retained for as long as your account remains active.
- Transaction Records: A minimum of 5 years' retention is mandatory under international financial regulations.
- KYC Documents: Retained for up to 5 years after account closure (for legal purposes).
- Communication Records: Support conversations are retained for up to 3 years.
- Cookies & Session Data: Deleted at end of session or within 30 days (depending on type).
- Marketing Consent Records: Retained for 1 year after consent is withdrawn, as proof of record.
After the defined retention period, ae99 securely deletes or anonymizes your data so that no individual can be identified from it.
6 Core Privacy Features at ae99
Here is why ae99 can be trusted with your data.
Data Is Never Sold
Ae99 does not sell or share your data with any advertiser or data broker — this is an absolute rule with no exceptions.
Banking-Grade Encryption
SSL 256-bit encryption — the same technology used by Bangladesh's leading banks. Data theft on ae99 is virtually impossible.
Passwords Are Never Visible
No ae99 employee can view your password. Passwords are stored using bcrypt encryption — only you know yours.
Clear Policy in Bengali
No complex legal jargon — ae99's privacy policy is written in plain language so everyone can understand it.
GDPR-Compliant
Ae99's data protection policy is built to meet international GDPR standards — giving users in Bangladesh the same level of protection as anywhere in the world.
Instant Alerts
If any suspicious login or transaction is detected, ae99 immediately notifies you by SMS and email — you hear it first, before ae99 acts.
Ae99's Commitment to Data Protection
Writing a policy isn't enough — ae99 upholds these commitments every single day.
FAQs
Frequently asked questions about privacy and using ae99.
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